Welcome to Outlet Modi Qube Store’s FAQ section! We’ve curated these answers with the same attention to detail we apply to our collection of animal print dresses, chic bardot tops, and elegant chiffon pieces. Whether you’re a busy professional seeking polished blouses or a trendsetter building your statement wardrobe, find all the information you need below.

Product Questions

What styles of clothing do you specialize in?
We carefully curate fashion-forward pieces including:
  • Trend-setting animal print dresses and tops
  • Flattering asymmetric and cold shoulder designs
  • Versatile chiffon pieces perfect for day-to-night wear
  • Office-appropriate blouses and cocktail dresses
  • Casual day dresses and beach-ready styles
Our collections are updated weekly to keep your wardrobe fresh and stylish.
How do I choose the right size?
Each product page includes detailed size charts to help you find your perfect fit. We recommend:
  • Taking your measurements while wearing similar undergarments to what you’ll wear with the item
  • Comparing to our size chart rather than relying on standard sizing
  • When in doubt between sizes, sizing up for comfort
Remember our easy 15-day return policy if the fit isn’t quite right!

Ordering & Payment

What payment methods do you accept?
We accept all major payment cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption for your peace of mind.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all your transactions. We never store your full payment details on our servers.

Shipping & Delivery

What are my shipping options?
We offer two fashion-forward delivery options:
  • Express Delivery (10-15 days): £12.95 flat rate via DHL/FedEx – perfect when you need that new cocktail dress urgently!
  • Free Standard Delivery (15-25 days): Free on orders over £50 via EMS – ideal when building your seasonal wardrobe.
All orders are processed within 1-2 business days from our Wells warehouse.
Do you ship worldwide?
Yes! We deliver globally except to some remote areas in Asia. Our team handles all customs documentation for international orders – no surprise fees!
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our warehouse. For Express Delivery, you can track every step with DHL/FedEx. For Standard Delivery, use the EMS tracking number provided.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be:
  • Unworn and in original condition
  • With all tags attached
  • In original packaging
Simply contact our customer service at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Account & Customer Service

How do I contact customer service?
Our fashion-loving team is happy to help! Email us at [email protected] for any questions about:
  • Product details (like whether that asymmetric dress runs true to size)
  • Order status updates
  • Special delivery requests
  • Any other concerns
We typically respond within 24 hours during business days.
Where is your company located?
Our warehouse and operations are based at:
29 Mason Way, Wells, GB CH6Y 3IH
This is where all our stylish pieces are carefully packaged before being sent to fashion-forward customers worldwide!

Still have questions? Our customer service team is as dedicated to helping you as we are to curating our collection of must-have animal print tops, elegant blouses, and statement dresses. Email us at [email protected] and we’ll ensure your Modi Qube experience is as flawless as our chiffon dresses!