At Outlet Modi Qube Store, we combine effortless style with convenient service. Whether you’re ordering our signature animal print dresses or chic asymmetric tops, we want your shopping experience to be as flawless as our chiffon collection.

Shipping Information

Order Processing

We carefully handpick and pack each item within 1-2 business days of your order. Your cocktail dresses and bardot tops are wrapped with the same attention to detail we apply to designing them.

Shipping Options

We offer two delivery methods to suit your needs:

  • Standard Shipping (£12.95): Via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS with delivery in 15-25 business days after dispatch

Please note: We currently do not ship to certain remote areas and parts of Asia. Delivery times may vary during peak seasons.

Our Return Promise

We accept returns within 15 days of delivery for most items, giving you time to ensure your black dresses fit perfectly and your casual tops match your style vision.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear
  • Lingerie
  • Final sale items (unless faulty)

All return items must be unworn, with tags attached, and in original packaging – just as carefully as we pack your beach dresses in our signature garment bags.

Easy 3-Step Return Process

1. Initiate Your Return

Email our customer care team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request for Order #12345

Dear Modi Qube Team,

I would like to return/exchange the following item(s) from my order #12345:

  • 1 × Animal Print Dress (Size M, Black/Leopard)
  • 1 × Cold Shoulder Top (Size S, White)

Reason: Incorrect sizing / Style not as expected (delete as appropriate)

I would prefer: [ ] Refund to original payment method [ ] Exchange for [item name & size]

Please advise next steps.

Best regards,
[Your Full Name] [Your Email Address]

2. Package & Ship

Once approved, we’ll email you return instructions. Please:

  • Repackage items in original packaging with all tags attached
  • Include the original packing slip
  • Ship to: Outlet Modi Qube Store Returns, 29 Mason Way, Wells, GB CH6Y 3IH

Note: Return shipping costs are the customer’s responsibility unless the item is faulty.

3. Receive Your Refund/Exchange

Once we receive and inspect your return (allow 3-5 business days):

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, PayPal etc.)
  • Exchanges: Your new asymmetric dress or casual blouse will ship within 1-2 business days

International refunds may take additional 3-5 days to appear in your account.

Exchange Options

Prefer a different size or style? We’re happy to exchange your day dress for another from our collection:

  • Size exchanges subject to availability
  • Can exchange for items of equal or greater value (price difference will be charged)
  • No additional shipping fee for exchanges (except international)

Faulty Items

If your chiffon top arrives damaged or with manufacturing flaws:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll cover return shipping and expedite your replacement

Questions?

Our customer care team handles returns with the same precision we apply to selecting our animal print collection. Contact us at [email protected].